We are continually working to improve our appointment system and to make sure that our patients have access to the right care at the right time by the appropriately trained member of clinical staff. This does not always have to be a doctor. It is now practice policy for our Patient Care Advisors to ask more questions - they are not trying to be obstructive, they are merely trying to help ensure that you see the appropriate Clinician for your needs.
When you call our Patient Care Advisors will ask you the nature of your appointment to enable them to signpost you to the most relevant Clinician for your appointment. Clinical appointments will be carried out by telephone in the first instance and if the Clinician feels they need to see you they will arrange an allocated time for you to attend the surgery.
All Nurse Appointments and Healthcare Assistant appointments are being provided as normal.